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Frequently Asked QuestionsFind clear answers to the most common questions about our chauffeur services, airport transfers and booking process. We want your experience to be simple, stress free and fully transparent.
How early should I book my chauffeur?
We recommend booking as soon as you know your travel plans. Same day bookings are possible when chauffeurs are available.
Do you track my flight for airport pickups?
Yes. We monitor your flight in real time to ensure your chauffeur arrives exactly when you do. No waiting. No stress.
What happens if my flight is delayed?
Your chauffeur adjusts your pickup time automatically based on the updated arrival time. There are no extra charges for standard delays.
Will my chauffeur help with luggage?
Yes. Your chauffeur will assist with loading and unloading luggage to make your travel experience easier and more comfortable.
How do I pay for my booking?
We offer secure payment options with transparent pricing. No hidden fees and no surprise charges.
Can I make changes to my booking after it is confirmed?
Yes. You can update your pickup time, location or travel details anytime. We understand plans can change.
Do you provide services outside Melbourne?
Yes. We offer private tours and long distance transfers including Yarra Valley, Great Ocean Road and regional trips.
Is your chauffeur service suitable for corporate clients?
Yes. We regularly transport executives and VIP guests. Our chauffeurs are professional, discreet and reliable.
What types of vehicles do you offer?
We provide luxury sedans, SUVs and premium people movers to suit individuals, families and corporate groups.
Can I request a specific type of vehicle?
Of course. Let us know your preference when booking and we will match you with the right luxury vehicle.
Do you offer child seats?
Yes. Child seats can be provided on request. Please mention this when booking so we can prepare the vehicle.
Is your chauffeur service available 24/7?
Yes. We provide round the clock service to support early flights, late arrivals and urgent bookings.
How do you ensure safety and cleanliness?
All vehicles are regularly serviced, cleaned and sanitised. Chauffeurs follow strict safety standards at all times.
Can I book a chauffeur for a wedding or special event?
Yes. We provide professional wedding transfers and luxury vehicles for celebrations, parties and special occasions.
How long will my chauffeur wait if I am running late?
We provide a complimentary waiting period and always allow extra time to ensure you are never rushed.
Do you offer customised travel plans or tours?
Yes. We can tailor sightseeing tours or private day trips based on your interests, timing and preferred destinations.